Frequently Asked Questions

Purity specifications are listed on each product page, together with the analytical documentation available for that lot.

Contact us with the product and lot number and we will send the analytical documentation we hold for that batch.

Lyophilized (powdered) peptides should be stored at -20°C for long-term storage. Once reconstituted, store at 2-8°C and use within the timeframe specified in the product documentation. Keep all products protected from light and moisture.

No. All products sold by BioScience Prime Labs are intended strictly for laboratory research and in-vitro testing purposes. They are not intended for human or animal consumption, medical, diagnostic, or therapeutic use.

Two options. Card — major credit and debit cards (Visa, MasterCard, American Express, Discover), processed by Square: at checkout you are taken to Square's secure hosted page to enter your card, and card payments carry a processing fee of 3.5% plus $0.30. Or Zelle — pay the exact total to our Zelle number using your order number as the memo, then upload the confirmation screenshot; Zelle carries no processing fee. Zelle orders ship once the payment is confirmed, and you have 48 hours to send the proof.

No. There is no minimum order value. Shipping is a flat $20 within the United States, and free on orders over $350.

Yes. For bulk orders or institutional purchasing, please contact us at [email protected] with your requirements and we will provide a custom quote.

We periodically offer promotional discounts. Sign up for our newsletter at the bottom of our site to be notified of special offers.

Orders are prepared for dispatch once payment and buyer qualification are confirmed, and you receive tracking by email when the parcel leaves. We do not publish a same-day cut-off time. If you need a shipment to move on a specific date, ask us before ordering.

Orders over $350.00 ship free. Below that, shipping is a flat $20.00 per order anywhere in the United States — there is no per-item or weight-based charge. The exact amount is shown at checkout before you confirm.

International shipping is a $48.00 flat rate. For some destinations, applicable customs charges are calculated and shown at checkout; otherwise any import duties or taxes on arrival are the recipient's responsibility. Ask us before ordering if you are unsure whether we can serve your country.

Temperature-sensitive products are shipped with cold chain packaging including insulated containers and gel ice packs to maintain product integrity during transit.

Unopened, factory-sealed products can be returned within 30 days of delivery. Contact [email protected] for a return authorization number before sending anything back — unauthorized returns cannot be processed. Full conditions are on our Return & Refund Policy page.

If your order arrives damaged or compromised, contact us immediately at [email protected] with photos of the damage. We will arrange a replacement at no additional cost.

Once your order ships, you will receive an email with tracking information. You can also view your order status by logging into your account and visiting the Orders section.